Co-design

Co-design Partners in Care programme reviews and evaluations

• Co-design programme evaluation report 2015–16: The 2015–16 co-design programme was delivered in two DHBs over an eight-month period from October 2015 to May 2016.
• Partners in Care programme final report 2013–14
• Partners in Care programme final report 2012–13

2020– 21 project case studies

• Case study: Improving diabetes management for tāngata whaiora at Hauora Heretaunga (669KB, pdf) (July 2021)
• Case study: Supporting better information for palliative care (419KB, pdf)
• Case study: He waka eke noa – We are all in this together – Chadwick Healthcare Tauranga (304KB, pdf) (June 2021)
• Case study: Improving access to diabetes care for Māori and Pacific people in the Western Bay of Plenty - Western Bay of Plenty PHO (236KB, pdf) (May 2021)

2019–20 project case studies

• Case study: The right to have a key support person in hospital (874KB, pdf) (October 2020)
• Case study: What I wish I'd known when I received my bowel/rectal cancer diagnosis (652KB, pdf) (September 2020)
• Case study: 'Walking with you' – Preparing for cancer treatment – Northern Cancer Network, Counties Manukau Health (1.4MB, pdf) (June 2020)
• Case study: Improving use of clinical phone appointments for oncology patients – Canterbury DHB (June 2020) (633KB, pdf)
• Case study: Deep dive co-design project – Central Cancer Network (June 2020) (1.2MB, pdf)
• Case study: Post-treatment support for women with cervical cancer – Canterbury DHB (June 2020) (300KB, pdf)

2018–19 project case studies

• Case study: Smoke-free Phillipstown – Pharmacy @ Phillipstown (June 2019) (1.4MB, pdf)
• Case study: Gender-affirming care – Pegasus PHO (June 2019) (666KB, pdf)
• Case study: Doing things better so you feel better – Travis Medical Centre/Pegasus PHO (June 2019) (579KB, pdf)
• Case study: Youth self-harm – Christchurch PHO (June 2019) (596KB, pdf)
• Case study: ‘We’ve got your back’ – Capital & Coast DHB (June 2019) (1MB, pdf)
• Case study: Patient scheduling – Capital & Coast DHB (June 2019) (1.2MB, pdf)

2017–18 project case studies

• Case study: Engaging with adolescents who manage chronic health conditions - Bay of Plenty DHB (June 2018) (248 KB, pdf)
• Case study: The cancer journey discharge experience - Bay of Plenty DHB (June 2018) (301 KB, pdf)
• Case study: Rheumatic fever prophylaxis service - Bay of Plenty DHB (June 2018) (432 KB, pdf)
• Case study: A pharmacy service on discharge - Bay of Plenty DHB (June 2018) (440 KB, pdf)
• Case study: Discharge information for patients by patients - Bay of Plenty DHB (June 2018) (586 KB, pdf)
• Case study: Mental health and addiction services discharge experience - Bay of Plenty DHB (June 2018) (326 KB, pdf)

2016–17 project case studies

• Case study: Acute care team - Hutt Valley DHB (June 2017) (905 KB, pdf)
• Case study: Keeping you safe during surgery brochure - CCDHB (June 2017) (614 KB, pdf)
• Case study: The colonoscopy experience - Hutt Valley DHB (June 2017) (602 KB, pdf)
• Case study: Pacific ASH 0-4 years - Hutt Valley DHB (June 2017) (655 KB, pdf)
• Case study: Improving repeat script process - Taranaki DHB (June 2017) (401 KB, pdf)
• Case study: Location for children's blood tests - Taranaki DHB (June 2017) (871 KB, pdf)
• Case study: Pharmacy service in ED - Taranaki DHB (June 2017) (1 MB, pdf)
• Case study: Hutt hospital therapies outpatients - Hutt Valley DHB (June 2017) (290 KB, pdf)

2015–16 project case studies

• Case study: Safe, effective and efficient discharge (SEED) team (Central PHO) (782 KB, pdf)
• Case study: ED patient experience from the front door to seeing the first treating clinician (MidCentral DHB) (846 KB, pdf)
• Case study: Severe nausea and vomiting in pregnancy (SNVP) – ‘suffering in silence’ (MidCentral DHB) (563 KB, pdf)
• Case study: Spiritual care at end of life for refugee communities (MidCentral DHB) (227 KB, pdf)
• Case study: A review of the patient experience when accessing head and neck cancer services (Nelson Marlborough DHB) (844 KB, pdf)
• Case study: Radiology service improvement initiative (Nelson Marlborough DHB) (731 KB, pdf)
• Case study: ‘Through the eyes of children’ (Nelson Marlborough DHB) (750 KB, pdf)

2014–15 project case studies

• Design thinking for social innovation (March 2015)
• Presentation: Taupo Hospital signage project (Lakes DHB)
• Case study: A review of Taupo Hospital Signage (Lakes DHB)
• Case study: Improving falls resilience together (St John NZ)
• Case study: Improving the patient journey with better communication (Northland DHB)
• Case study: Outpatient hysteroscopy service makes the difference (Waikato DHB)
• Case study: Working with consumers to reduce falls (Capital & Coast DHB)

Co-design resources – NHS

• Experience Based Design: Questionnaire
• Experience Based Design: Guide & Tools
• Experienced Based Design: Concepts and Case Studies
• Creating a revolution in patient and customer experience - Implementation Guidance The Friends and Family Test
• Feeling better? Improving patient experience in hospital
• Untapped Resource
• NICE Quality standard for patient experience in adult NHS services

Co-design research articles

• Design thinking for social innovation
• A systematic review of evidence on the links between patient experience and clinical safety and effectiveness
• Developing radical service innovations in healthcare – the role of design methods
• International Perspectives on Patient Engagement - Results From the 2011 Commonwealth Fund Survey 
• Which experiences of health care delivery matter to service users and why? A critical interpretive synthesis and conceptual map
• Reshaping ICU Ward Round Practices Using Video-Reflexive Ethnography 
• Implementing patient-centred cancer care: using experience-based co-design to improve patient experience in breast and lung cancer services
• Judgment Sampling: A Health Care Improvement Perspective  This article describes judgment sampling and its importance in quality improvement work and studies.
• Design-led service improvement for older people.
• Use of emotional touchpoints as a method of tapping into the experience of receiving compassionate care in a hospital setting.
• Improving healthcare through the use of co-design.
• Exploring the relationship between patients' experiences of care and the influence of staff motivation, affect and wellbeing.
• Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial.
• Poppets and parcels: the links between staff experience of work and acutely ill older peoples' experience of hospital care.
• Rethinking policy approaches to measuring and improving patient experience.
• The volume-to-value revolution: Rebuilding the DNA of health from the patient in.

Other information and resources

• Patient- and family-centred care toolkit: The patient- and family-centred care toolkit from The King's Fund is a simple, step-by-step method for recording and understanding patient and family experiences.
• Are you ready to take the patient based care challenge? A DLE brochure from the Clinical Excellence Commission.
• Patientstories.org.uk : A new enterprise which uses documentary type films of patient stories to provoke discussion and debate about safety and quality issues among health care professionals.
• Health Service Co-Design : A guide from Waitemata DHB providing a range of flexible tools for working effectively with patients in service improvement work.
• Canterbury DHB Consumer Council website  and terms of reference
• Involving service users in design: four steps to co-production : In this article Becky Malby from The Guardian explores how to make better use of patients' talents to improve services in health care. 
• Why Hospitals Don't Deliver Great Service : A paper from the GALLUP Business Journal - improving the patient experience is about changing the hospital's culture.

Web sessions (presentations)

• Web session one (836 KB, pdf): Project start-up, engage, check in (November 2016)
• Web session two (950 KB, pdf): Baseline measurements, review engagement, capture (December 2016)
• Web session three (794 KB, pdf): Reflection post-workshop, baseline measurements, continuation of capture, moving to understand (February 2017)
• Web session four (1.7 MB, pdf): Workbook reflection, feedback on capture, moving to understand (March 2017)
• Web session five (3.3 MB, pdf): Feedback from two teams, moving to understand (April 2017)
• Web session six (2.2 MB, pdf): Feedback from two teams, check in on understand, co-design (May 2017)
• Web session seven (1.5 MB, pdf): Feedback from two teams, workbook reflection, questions (May 2017)