Partners in Care

Draft code of expectations

The Commission is developing a code of expectations which will set how health and disability service providers and organisations will involve and work effectively in partnership with consumers and whānau.

Engaging with consumers: a guide for district health boards

This resource is a practical guide to help New Zealand district health boards, and the health and disability services they fund, to engage better with consumers.

Progressing consumer engagement in primary care | Te whakakoke i te whai wāhi a te kiritaki ki te tiaki hauora tuatahi

This resource aims to support primary care providers, alliances and primary health organisations (PHOs) to progress consumer engagement in primary care. It offers context, tools and examples for primary care providers, alliances and PHOs to consider.

Ngā kōrero me ngā whitiata

Consumer stories & videos

A video collection of consumer stories, in their own words.

Te tohu hononga ā-kiritaki kounga

Consumer engagement quality and safety marker

A framework to measure what successful consumer engagement looks like and how it improves the quality and safety of services.

Co-design

'Co-design Partners in Care’ is a six–eight month programme brought to you by the Health Quality & Safety Commission with a focus on consumer engagement. It is based on the National Health Service Institute’s experience-based design programme.

Health literacy

Health literacy is the foundation for consumer engagement. Health literacy is being able to obtain, understand and use basic health information to navigate health services and make appropriate health decisions.