Ō Mātou Reo: Our Voices 2025 event
Ko Ngā Reo. Ko Ngā Rongoā. Ko Ngā Mokopuna
Our Voices. Our Healing. Our Future.
Tēnā koutou katoa,
Te Tāhū Hauora Health Quality & Safety Commission will be hosting the ‘Ō Mātou Reo: Our Voices’ 2025 event this October.
The aims of the event are to:
- Provide a forum for consumers and whānau to engage with and share perspectives with health and disability service providers and professionals.
- Facilitate dialogue, stimulate ideas and identify opportunities to better involve consumers and whānau in health and disability service delivery.
- Collectively learn more about and celebrate examples of positive consumer and whānau engagement practice. Sharing of positive examples of implementation of the Code of expectations for health entities' engagement with consumers and whānau.
About the day
Ō Mātou Reo: Our Voices 2025 will involve a mixture of keynote speakers, panels and workshops. Speaker details will be released over the coming months; you can read more about the panels and workshops below.
Workshops
There will be two workstreams running during the day with different panels and workshops. Read more about these workstreams below.
Workstream 1 (Tāwhirimātea Room C):
Young voices panel
This panel session will involve rangatahi and youth perspectives to discuss the importance of young voices within the health system. There will be a discussion about how the sector can engage with young voices and implement Code of expectations.
Whaikaha discussion
This session will shine a light on good practice for disabled people and their whānau.
The Code of expectations: adoption and the SURE framework
This session provides insights for the adoption of the Code of expectations for health entities’ engagement with consumers and whānau, and the SURE framework as a tool for measuring and planning consumer engagement activities. We will share examples from health service providers across primary, community, hospital and specialist care.
Workstream 2 (Tāwhirimātea Room E):
Listening to our communities – model of consumer-focussed storytelling regarding gout diagnosis/medication
This session is about consumer-focussed storytelling, co-design and listening to communities and whānau.
Marae based clinics – a sustainable, whānau focused approach to empowering equity
Te Whare Hauora o Mangatoatoa Paa is a whānau-led, marae-based clinic near Kihikihi that exemplifies how culturally grounded care can address persistent health inequities for Māori. Since its pilot in 2022, the clinic has grown into a weekly service supported by Te Awamutu and Mahoe Medical Centres, offering free health and wellbeing services in a familiar, kaupapa Māori setting.
In 2024 alone, it served 827 whānau—96% of whom were Māori—with services ranging from diabetes reviews to immunisations. The model has proven effective in building trust, improving access, and reconnecting whānau with primary care. The marae is now exploring expansion into preventative services like nutrition and movement.
Getting back on track - process and resolution in a research project exploring ‘codesign’ and lived experience
The presenters will describe the processes they used in a collaborative research project exploring how people with lived experience participate in the design and delivery of mental health care in two districts in Te Wai Pounamu South Island. Forming strong relationships and agreeing on shared values early on, helped them later following an event where we deviated from these values. They will share ideas that may be useful for others interested in good processes for codesign.