31 Jul 2019 | Health Quality Intelligence
Individual DHB survey results are displayed using interactive Tableau charts. If they do not display correctly or you have trouble reading the results, please contact Ying Li. If this is your first time using Tableau, please read the instructions below before proceeding.
Using the interactive charts (below) to read patient experience survey results
We have undertaken weighting, as before, in line with the methodology and procedure document (1.37MB, PDF).
Note: In the national results webpage, we display run charts to monitor statistically significant trends. Figures 1–4 have run charts. The run chart for Figure 4 allows the user to select DHB.
Compared with quarter 1, 2019, scores for quarter 2, 2019 remained consistent for all domains.
The physical and emotional needs domain rated the highest in all survey rounds. It includes the ‘humanitarian’ questions shown in Figure 2, which continuously scored highest.
The three questions shown in Figure 3 continuously scored lowest of all the survey questions.
As can be seen in the Figure 3 run chart, the scores for the question, ‘Did a member of staff tell you about medication side effects to watch for when you went home?’ have improved significantly since quarter 4, 2017.
The median has increased from 46.8 to 50.2 percent.
The scores for the question ‘Did the hospital staff include your family/whānau or someone close to you in discussions about your care?’ have improved significantly since quarter 1, 2017. The median has increased from 55.4 to 58.4 percent.
The scores for the question ‘Do you feel you received enough information from the hospital on how to manage your condition after your discharge?’ have also improved since quarter 2, 2016. The median has increased from 59.3 to 60.9 percent. Apart from quarter 1, 2018, this increase has been sustained.
The national response rate of 24 percent was consistent with previous rounds.
Figure 5 shows the breakdown of response rates by survey distribution method. Postal surveys have a high processing cost, so we encourage DHBs to undertake surveys via email or SMS where possible.
Response rates per DHB varied from 12 percent to 37 percent (see Table 1). Five DHBs had a 30 percent response rate or above in the current survey round. DHBs are required to have at least 30 responses for results to be meaningful.
Nationally, respondents were reasonably representative of all ages and genders.
The under-representation of people continued for people in the age groups and for people in ethnic groups.
Table 2 gives a demographic breakdown of respondents.