Resource library Whare rauemi

This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.

Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.

These flyers for patients are to promote the adult hospital patient experience survey in hospitals.

This document outlines the protocol for reviewing patient comments from the adult primary care patient experience survey.

A guide for primary health organisations (PHOs) about getting started with the adult primary care patient experience survey.

Patient management system instructions for the primary care patient experience survey, for Best practice, Medtech and MyPractice patient management systems.

These documents can be used as a flyer or poster for patients to promote the patient experience survey in hospitals, PHOs and general practices. They are available in a range of languages.

Results of the national inpatient experience survey for patients treated in November 2019.

This report sets out major themes from the results of the adult hospital patient experience survey since its inception in 2014. It covers how responses have changed over that time, and the variation in responses between different groups.

This report from The King's Fund provides an analysis of trends in inpatient surveys in NHS acute trusts in England from 2005–13.