Culturally responsive practice considers that each person has their own culture, values and beliefs that must be acknowledged and supported when harm has occurred. This supports the importance of wairuatanga – upholding values, belief systems and world views.
Resources
Meeting the needs of Māori in harm (adverse) event review
Hector Matthews presents on how better to support Māori and their whānau when reviewing a harm event.
View Hector Matthews presentation
Pacific models for engagement | Fakalofahai atu ki motolu oti
These Pacific models for engagement resources help centre Pacific methodologies, frameworks and knowledge when working with Pacific communities.
These ‘models can enhance your understanding and practice. They are intended to be used with a guide who will walk you through their application. To explore these resources with a guide email consumer@hqsc.govt.nz
Pacific engagement resources
- Pacific models for engagement (PDF 7.7MB)
- Fa’afaletui (PDF 853KB)
- Fofola e fala (PDF 237KB)
- Kakala (PDF 1.6MB)
- Talanoa (PDF 310KB)
- Vā (PDF 1.1MB)
Yavu: foundations of Pacific engagement
Yavu is a Pacific engagement tool to support people working in local and central government and the private sector. It can be used to support initiatives, policies and decisions that affect Pacific peoples directly or indirectly.
Te Pou: Working with Māori online learning modules
These modules help health care workers increase their understanding of how to work effectively with Māori tāngata whai ora and whānau to improve health outcomes.
Published: 20 Jun 2023
Modified: 26 Jan 2026
