Patients' experience of using hospital services: An analysis of trends in inpatient surveys in NHS acute trusts in England, 2005–13

This report from The King's Fund provides an analysis of trends in inpatient surveys in NHS acute trusts in England from 2005–13.

For a more in-depth look into how to use national patient data for quality improvement, the report Patients' experience of using hospital services: An analysis of trends in inpatient surveys in NHS acute trusts in England, 2005–13 from The King's Fund includes examples of interventions undertaken in response to survey findings, barriers to using survey data effectively, and identifies three key enablers for using patient survey data (pages 38–44). These are leadership, staff engagement and trust-wide co-ordination.

Although the report focuses on inpatient surveys in NHS acute trusts in England, it is likely the successes, barriers and enablers are similar to those for primary care surveys and therefore of interest to general practice, primary health organisations and district health boards implementing the primary care patient experience survey.