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Pono consumer story: Kolini Baker

 Kolini Baker tells the story of her journey with mental ill health and addiction and her transition to community care with the support of Te Oranganui, a Māori health provider.

Pono: being true, valid, honest, genuine and sincere. This Māori value is certainly present and packaged among others observed in the video. Manaakitanga (hospitality and protection), whanaungatanga (kinship, whānau connection), aroha (giving without expectation of return), awhi (embracing, supporting) and whānau (people connected through a common ancestor) are also evident in protocols practised by this whānau of Māori consumers and carers at their day programme. These are examples of Māori hosting, or caring, behaviours gradually being adopted within the health system although not always clearly understood or practised by health service workers themselves. Nevertheless, in this video their value stands out in the protocols and behaviours of this whānau as an example of connecting the care and staying safe from the Māori perspective.

This video was made as part of the Health Quality & Safety Commission’s Connecting care: improving service transitions project.

Last updated: 28th September, 2022