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Displaying 61 - 70 of 92 results
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From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement
From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement.
- National patient experience survey: Results for patients treated in May 2019
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Patient experience survey core question handbook
This handbook explains the purpose of the patient experience survey core question set and how it fits within the national survey questionnaires. It also outlines some issues to consider when using the set in your own local data collection activities.
- National patient experience survey: Results for patients treated in August 2018
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Third annual update on increasing transparency in New Zealand health care
This is the third annual update as required by the Ombudsman from the Ministry of Health and the Health Quality & Safety Commission (the Commission) on the sector’s progress towards increasing transparency of health data in New Zealand by June 2021.
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Development of patient experience indicators for New Zealand
KPMG has developed a report on the development of patient experience indicators for New Zealand for the Commission.
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Variations in health care
This article from The King's Fund explores the possible causes of variation, shows the different ways in which variations can be measured, and analyses variations by PCT in rates of elective hospital admissions for selected procedures.
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Communications toolkit for the home and community support services experience survey
This toolkit is a guide on promoting the 2025 home and community support services experience survey to raise awareness and encourage people to take part.
- National patient experience survey: Results for patients treated in February 2018
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Addressing unwarranted variation: literature review on methods for influencing practice
This literature review focuses on methods used overseas for identifying and reducing unwarranted variation in health care with a view of informing the approach in New Zealand.