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Information to help answer patient questions about the patient experience surveys
The information in these documents will help you answer questions from patients about the patient experience surveys.
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A window on the quality of Aotearoa New Zealand's health care 2019 – a view on Māori health equity
In our ongoing Window series, this report focuses on Māori health equity, but also draws on thinking and ideas from both the broader fields of health equity and Māori health advancement throughout.
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Quality and safety markers – enabling equity monitoring: Privacy impact assessment report
This privacy impact assessment aims to help us better monitor health equity as a key aspect of quality.
- National patient experience survey: Results for patients treated in August 2017
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Open4Results – June 2018
Our six-monthly report on the harm prevented, and money saved, in areas the Health Quality & Safety Commission focuses on or raises awareness about.
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Adult hospital patient experience survey: What have we learned from 5 years’ results?
This report sets out major themes from the results of the adult hospital patient experience survey since its inception in 2014. It covers how responses have changed over that time, and the variation in responses between different groups.
- National patient experience survey: Results for patients treated in November 2018
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Home and community support services experience survey: Privacy impact assessment report
This report addresses the impact that the survey may have on individual privacy, and outlines steps taken to assess and minimise potential areas of risk along with compliance with the information privacy principles.
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Adult primary care patient experience survey: protocol for reviewing patient comments
This document outlines the protocol for reviewing patient comments from the adult primary care patient experience survey.
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A Window on the Quality of New Zealand's Health Care 2017
The 2017 edition of the Health Quality & Safety Commission’s Window on the Quality of New Zealand’s Health Care brings our measures up to date and draws out key messages about the quality of New Zealand’s health system.