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Advance care planning

Advance care planning is the process of thinking about, talking about and planning for future health care and end of life care. This page provides information about advance care planning for consumers and clinicians.
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Leadership and capability

Our quality improvement science education and training courses provide skills to address local improvement challenges, as well as building ability to draw on what is available nationally.
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Improved service delivery

The Commission engages with the sector to improve the delivery of health care services though specific quality improvement programmes.
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Infection prevention and control

The Commission’s national Infection prevention and control (IPC) programme aims to improve patient outcomes by reducing the incidence and impact of healthcare associated infections (HAIs) within the New Zealand health and disability sector.
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Mental health and addiction quality improvement

The mental health and addiction quality improvement programme is a national initiative working with the DHBs to ensure that people who experience mental health and addiction issues, and their whānau, receive high quality care.
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Mortality Review Committees

Mortality review committees are statutory committees that review particular deaths, or the deaths of particular people, in order to learn how to best prevent these deaths.
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National Bowel Screening Programme Review

In February 2018 Health Minister Hon. Dr David Clark initiated an independent review of the National Bowel Screening Programme.
Te Hononga Whētuki ā-Motu

National Trauma Network

The Health Quality & Safety Commission is contracted by the Accident Compensation Corporation (ACC) to provide support to the Te Hononga Whētuki ā-Motu | National Trauma Network.
He hoa tiaki

Partners in Care

Our programme’s aim is to ensure consumer and whānau engagement in the planning, delivery, and monitoring of health services and therefore a higher quality and safer health system.
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System safety

The way we think about safety in the health sector has changed over recent years. We are increasingly recognising the health care system is a complex system that constantly adapts to change.

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Health Quality Intelligence

This programme establishes baseline measures and indicators which can be used to assess the quality of the health and disability system.
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Atlas of Healthcare Variation

The Atlas of Healthcare Variation displays easy-to-use maps, graphs, tables and commentaries that highlight variations by geographic area in the provision and use of specific health services and health outcomes.
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Data submission

This page is for submitting data around quality & safety markers and Adverse Events.
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Health Quality & Safety Indicators

Measuring the quality of health care and communicating the results in a variety of ways and settings is a powerful way to stimulate improvement.
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Measures Library

Health sectors rely on data to improve quality. Our Measures Library provides technical documents and summaries, management and case documents, plus links to other resources like the Atlas of Healthcare Variation.
Open4Results

Open4Results highlights harm prevented and money saved through the improvements made by health services in areas where the Commission has a focus.
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Patient experience

Patient experience is a vital but complex area. The Health Quality & Safety Commission conducts two national surveys to enable the collection, measurement and use of patient experience information on a regular basis.
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Subscribed apps

A list of subscribed apps to view data published by the health quality intelligence programme.
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Quality & Safety Markers
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Quality Dashboards

The dashboard brings together everything the Health Quality & Safety Commission knows about local health systems in one place.
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Quality Accounts

Quality accounts require health care providers to give an account for the quality of their services in a similar way to financial accounts showing how an organisation used its money.
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Window on the quality of health care

Every year the Commission publishes a document we call A window on the quality of Aotearoa New Zealand’s health care. The Window provides a snapshot of the quality of health care in the country.

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Resource library
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COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.
Kia āta kōwhiri

Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

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Adult primary care patient experience survey: protocol for reviewing patient comments

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Adult primary care patient experience survey: protocol for reviewing patient comments

20th June, 2022

There are important reasons why a systematic process and timely approach to reviewing patient comments is needed. This document outlines the protocol for reviewing patient comments from the primary care patient experience survey.

Attachments

Protocol for reviewing patient comments (178 KB, docx)
docx | 178 KB
Protocol for reviewing patient comments (261 KB, pdf)
pdf | 261 KB

Relevant pages

Mōhiohio kounga e pā ana ki te hauora

Health Quality Intelligence

Patient Experience

Last updated: 20th June, 2022

Our work

Advance care planning

Leadership and capability

Improved service delivery

Infection prevention and control

Mental health and addiction quality improvement

Mortality Review Committees

National Bowel Screening Programme Review

National Trauma Network

Partners in Care

System safety

Our data

Health Quality Intelligence

Atlas of Healthcare Variation

Data submission

Health Quality & Safety Indicators

Measures Library

Open4Results

Patient experience

Subscribed apps

Quality & Safety Markers

Quality Dashboards

Quality Accounts

Window on the quality of health care

Resources

Resource library

COVID-19 resource hub

Choosing Wisely

Adult primary care patient experience survey: protocol for reviewing patient comments

Attachments

Relevant pages

Health Quality Intelligence

Patient Experience