Alert
This site has not been optimised for Internet Explorer due to Microsoft no longer providing support for the browser. Please view this site using another browser such as Google Chrome or Microsoft Edge.
Back to previous page

Leading improvement through engagement and community – a workshop with Helen Bevan

Health Quality & Safety Commission Building Leadership & Capability
02 August 2022  - 03 August 2022
8:30 AM  - 5:00 PM

Note: You can now view presentations and summaries of this event.


The solutions to many of our most pressing challenges can be found through community. Community means groups of people who share things in common, have a sense of trust, belonging, safety and caring for each other, and who work closely together towards a common purpose.  

When we work through community and build community for change, we create strong foundations for improvement. This may mean working with and through existing communities and whānau, or it may mean building a sense of community and engagement with a wide range of people in our improvement initiatives. 

In this two-day intensive programme, Helen Bevan will share a series of approaches, methods and tools for leading improvement through engagement and community. These approaches can be used alongside existing improvement methods to build community for change, get better outcomes and create sustainable improvement. 

The content will include: 

  • principles for building community for large-scale improvement: why relationships and connection really matter 
  • how our mindset and world view impact the way we go about engaging people in improvement 
  • engagement approaches and methods  
  • how improvement aims drive the choice of engagement methods 
  • how engagement methods are changing (from broadcast to relational, from synchronous to asynchronous). 

During the two days, we will explore a series of approaches and methods for engaging people and creating community in the context of innovation and improvement. These will range from using accelerated design approaches for complex problem solving – how to do two or three months’ work in a one- or two-day accelerated design event; using crowdsourcing and open innovation approaches to hear ideas from thousands of voices; and adopting 'positive deviance' improvement methodology to build change at scale through community. 

Helen Bevan will provide practical examples of these approaches at work to address priorities for improvement in the English NHS and other health systems. We will explore the relevance and applicability of approaches for our unique context and priorities in Aotearoa New Zealand.  

This will be a highly interactive and engaging two days. We will not only look at a variety of approaches; we will also test them out and experience them in a safe, collective space. 

The Ministry of Health's Deputy Director-General, Māori Health, John Whaanga, will also discuss the transformation of Māori health as part of the current health reforms.  

There is no registration fee for this event.

Register here.