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Using restorative approaches to heal and learn: Humanising harm

Restorative practice Adverse events
26 July 2022
9:00 AM  - 4:00 PM
Pipitea Marae & Function Centre, 55–59 Thorndon Quay, Pipitea, Wellington

Hui cancelled

Due to the ongoing COVID-19 restrictions, this in-person hui has been cancelled.

All existing registrations will be refunded in full.

Electronic fund transfer (EFT) payments – email events@hqsc.govt.nz with a copy of your bank deposit slip or a screenshot of your bank account, which will complete the record process for refund.  

Credit card payments will be refunded in full before the end of April 2022.

In order to honour our presenters who have been patient with us throughout these postponements we will be producing two short videos that will be available on this webpage by the end of April 2022.  

  • Amanda Oates, executive director of workforce and Joe Rafferty CBE, chief executive officer, Mersey Care NHS Foundation Trust, United Kingdom will present on Transforming organisational culture through a restorative just and learning approach
  • Dr Elizabeth Wood, chair clinical governance group, Nelson Marlborough Health, will present on The evolution of a restorative approach at Nelson Marlborough Health

We thank you for your ongoing understanding as we adjust and respond to these challenging times and continue with our commitment to providing this hui in-person in early 2023.


Have you observed or been affected by health care harm? For example, a complaint, adverse event, or conflict? Consider attending this hui to learn more about responding to health care harm using a restorative approach that embraces healing and learning.

Restorative approaches and hohou te rongopai (peace-making from a te ao Māori world view) appreciate that relationships make us human; they can be positive or harmful, and that relationships are implicated in our healing. When harm occurs, restorative approaches provide a framework in which the central aim is to restore wellbeing, relationships and trust through respectful dialogue, collaboration, and consensus.

This hui will incorporate presentations and an interactive workshop. Participants will learn how restorative approaches and hohou te rongopai are emerging in Aotearoa and international health settings. We will hear from clinicians, executives, consumers and te ao Māori experts involved in restorative initiatives in various health settings. Experiences of the national restorative inquiry into harm from surgical mesh will be shared, including evaluative findings and critical success factors.

An international perspective will be provided by a chief executive and chief people officer. They have introduced a ‘restorative just culture’ in a large National Health Service mental health trust in England, leading to significant social and economic impacts. The afternoon will focus on how these insights might inform responses to harm in Aotearoa.