To improve consumer and health care worker safety by supporting health and disability service providers to report, heal, learn and improve after the harm has occurred.
Healing, learning and improving from harm: National adverse events policy 2023 provides a national framework for health and disability providers to continually improve the quality and safety of services for consumers, whānau and health care workers.
The policy:
Our education programme helps you to put the policy into practice.
The workshops will help you:
Find out more about upcoming workshops
If you have any queries about the policy, please email: harm.event@hqsc.govt.nz.
These resources are useful for applying SAC ratings in harm (adverse) event reporting:
The ARR list is events that hospital specialist services and health and disability providers should report and review, whether or not the consumer experienced harm.
The policy is founded on eight principles. These pages describe each principle and provide related resources to support you in applying this framework when reporting, reviewing and learning from harm:
The user guide helps organisations to put into practice the processes and principles detailed in the policy.
This video discusses the importance of relationships with consumers and whānau in reducing harm, and healing, learning and improving when harm does occur.
The harm (adverse) events submission portal allows providers to submit an event to the Commission.
