Te whakamahere tiaki i mua i te wā taumaha

Advance care planning

Advance care planning is the process of thinking about, talking about and planning for future health care and end of life care. This page provides information about advance care planning for consumers and clinicians.
Te āhua o te kaitātaki me ngā mahi ka taea

Leadership and capability

Our quality improvement science education and training courses provide skills to address local improvement challenges, as well as building ability to draw on what is available nationally.
Te whakaratonga pai ake

Improved service delivery

The Commission engages with the sector to improve the delivery of health care services though specific quality improvement programmes.
Taupā me te whawhai i te poke

Infection prevention and control

The Commission’s national Infection prevention and control (IPC) programme aims to improve patient outcomes by reducing the incidence and impact of healthcare associated infections (HAIs) within the New Zealand health and disability sector.
Whakapai i ngā mahi hauora hinengaro waranga hoki

Mental health and addiction quality improvement

The mental health and addiction quality improvement programme is a national initiative working with the DHBs to ensure that people who experience mental health and addiction issues, and their whānau, receive high quality care.
Komiti arotake matenga

Mortality Review Committees

Mortality review committees are statutory committees that review particular deaths, or the deaths of particular people, in order to learn how to best prevent these deaths.
Arotakenga Mātai Whēkau ā-Motu

National Bowel Screening Programme Review

In February 2018 Health Minister Hon. Dr David Clark initiated an independent review of the National Bowel Screening Programme.
Te Hononga Whētuki ā-Motu

National Trauma Network

The Health Quality & Safety Commission is contracted by the Accident Compensation Corporation (ACC) to provide support to the Te Hononga Whētuki ā-Motu | National Trauma Network.
He hoa tiaki

Partners in Care

Our programme’s aim is to ensure consumer and whānau engagement in the planning, delivery, and monitoring of health services and therefore a higher quality and safer health system.
Punaha ahuru

System safety

The way we think about safety in the health sector has changed over recent years. We are increasingly recognising the health care system is a complex system that constantly adapts to change.

Mōhiohio kounga e pā ana ki te hauora

Health Quality Intelligence

This programme establishes baseline measures and indicators which can be used to assess the quality of the health and disability system.
Mapi Hauora Kē

Atlas of Healthcare Variation

The Atlas of Healthcare Variation displays easy-to-use maps, graphs, tables and commentaries that highlight variations by geographic area in the provision and use of specific health services and health outcomes.
Tono raraunga

Data submission

This page is for submitting data around quality & safety markers and Adverse Events.
Ngā Tohu Hauora, Kounga me te Haumaru

Health Quality & Safety Indicators

Measuring the quality of health care and communicating the results in a variety of ways and settings is a powerful way to stimulate improvement.
He Kete Rauemi

Measures Library

Health sectors rely on data to improve quality. Our Measures Library provides technical documents and summaries, management and case documents, plus links to other resources like the Atlas of Healthcare Variation.
Open4Results

Open4Results highlights harm prevented and money saved through the improvements made by health services in areas where the Commission has a focus.
He ara aupiki, he ara auheke

Patient experience

Patient experience is a vital but complex area. The Health Quality & Safety Commission conducts two national surveys to enable the collection, measurement and use of patient experience information on a regular basis.
Ngā taupānga

Subscribed apps

A list of apps to view data such as prevention quality indicators and the opioids QSM development dashboard.
Ngā tohu kounga, tohu haumaru

Quality & Safety Markers
Papatohu kounga

Quality Dashboards

The dashboard brings together everything the Health Quality & Safety Commission knows about local health systems in one place.
Kōrero kounga

Quality Accounts

Quality accounts require health care providers to give an account for the quality of their services in a similar way to financial accounts showing how an organisation used its money.
Te kounga o te tauwhiro hauora

Window on the quality of health care

Every year the Commission publishes a document we call A window on the quality of Aotearoa New Zealand’s health care. The Window provides a snapshot of the quality of health care in the country.

Whare rauemi

Resource library
Te Pū rauemi KOWHEORI-19

COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.
Kia āta kōwhiri

Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

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New Zealand adult hospital inpatient experience survey questionnaire
Published: 16th September, 2022 | Multimedia

This document is a copy of the online adult hospital inpatient experience survey questionnaire.
Patient experience

Olivia and Karen: The importance of midwives
Published: 23rd June, 2022 | Video

When Olivia and Karen found a midwife who specialised in supporting rainbow families they said, ‘Sign us up’. The two mothers share the importance of inclusive language and of both parents being included in the whole pregnancy and birth experience.
Aotearoa Patient Safety Day Partners in Care Consumer hub

Videos: Quality improvement scientific symposium 2022 virtual lunchtime sessions
Published: 2nd May, 2022 | Video

Building Leadership & Capability

Representing the consumer voice in an adverse event review
Published: 3rd March, 2022 | Video

Sheila from Te Pukaea (Whanganui DHB's consumer council) talks about her experience as an independent consumer representative on adverse event review panels.
Adverse events

Videos from the workshop: exploring shared goals of care in acute hospital settings
Published: 8th December, 2021 | Video

The Commission hosted a national workshop to explore current practice around discussing, developing and documenting shared goals of care for patients at risk of dying in hospital.
Advance care planning

Video: Clipping not shaving
Published: 19th November, 2021 | Video

The video below outlines the Surgical Site Infection Improvement Programme's guidelines for clipping not shaving – the third in a series of interventions.
Safe Surgery NZ

Shared goals of care FAQs
Published: 19th November, 2021 | Multimedia

Frequently asked questions for shared goals of care.

Advance care planning ACP info for clinicians

Advance care planning Level 1A training: Sample workshop flyer for DHBs
Published: 17th November, 2021 | Document

This flyer can be edited and adapted to promote advance care planning L1A workshops at your district health board.
ACP info for clinicians Advance care planning

Kia kōrero, Let’s talk advance care planning campaign evaluation | Kia kōrero, he arotake i te kaupapa whakatairanga i ngā whakamāherehere manaakitanga tōmua
Published: 16th November, 2021 | Document

Final evaluation of the advance care planning campaign Kia kōrero | Let's talk advance care planning.
Advance care planning ACP info for clinicians

ALERT 12: Heparin
Published: 16th November, 2021 | Multimedia

Purpose: To highlight the risks for patients on heparin and to promote safer practice.
Medicines (Reducing harm)