Dr Carl Horsley, clinical lead systems safety, introduces he toki ngao matariki Aotearoa in this webinar
Resilient health care is defined as the capacity to adapt to challenges and changes at different system levels, to maintain high-quality care. This recognises the dynamic, independent and inter-dependent relationships that make up the health care system and how these interact to create both high-quality care as well as inevitable risk. We use this understanding to develop new approaches to creating safe, high-quality care in Aotearoa New Zealand and refer to this as ‘he toki ngao matariki Aotearoa’.
Dr Carl Horsley, clinical lead system safety, introduces he toki ngao matariki Aotearoa in this webinar.
Watch this video below or on YouTube.