The Health Quality & Safety Commission has developed this quality improvement toolkit in partnership with Care-Metric and First, Do No Harm for use in age related residential care (ARRC) to help facility teams build their skills to undertake quality improvement work.

The toolkit provides a foundation-level introductory guide to key aspects of quality improvement science. It starts with a broad overview of quality improvement and how it is applied in New Zealand. It then continues through the ‘Model for Improvement’, a roadmap for a common and consistent approach to improving the quality of care. There is also a fictitious residential care facility ‘improvement story’, which shows how the tools included in the appendices can be used.

The full toolkit is available to download as a PDF. The tool templates are also available as separate editable documents so they can be tailored for ARRC facilities.

Evaluation of the toolkit and feedback

As part of the release of the toolkit, we are interested in hearing from ARRC facility staff on the usefulness of the toolkit and how it could be improved in future versions. To provide feedback please use this SurveyMonkey link:

For any queries or to provide direct feedback please contact Jane Cullen, quality improvement advisor.

Last updated 31/03/2016