Consumers and whānau who have experienced harm will be supported to work in partnership with health care workers, to define how they want to be involved, share their experiences in a way that is meaningful for them and suggest improvements that address their needs.
Consumer and whānau perspectives enable a broader understanding of how harm occurs. This is consistent with tino rangatiratanga, which recognises and upholds tāngata whenua authority and autonomy.
Resources
The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services. This implementation guide provides information and resources to help services implement the code.
Read the code of expectations implementation guide.
Ngā Pae Hiranga, or pathways towards excellence, serves as a consumer, whānau and community hub for Aotearoa New Zealand. The vision for our health sector is a people- and whānau-based system that puts the voices of consumers and whānau first. This hub has information and resources to help the health sector involve these voices in the design, delivery and evaluation of health services.
Explore the consumer hub.
Engaging consumers in adverse event reviews can help to improve health care. Consumers can give insights into the circumstances of an adverse event that shed greater light on what happened and lead to a deeper analysis of underlying causes.
Read more about engaging consumers in adverse event reviews here.
This information guides review facilitators on the principles of engaging with consumers and whānau affected by harm. It complements the resource ‘Engaging with consumers following an adverse event’.
Read the principles for engaging consumers and whānau in mental health and addiction adverse event reviews here.
Te tikanga mō te mahi tahi a ngā hinonga hauora ki ngā kiritaki me ngā whānau | Code of expectations for health entities’ engagement with consumers and whānau
The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services. This implementation guide provides information and resources to help services implement the code.
Read the code of expectations implementation guide.
Ngā Pae Hiranga | Consumer hub
Ngā Pae Hiranga, or pathways towards excellence, serves as a consumer, whānau and community hub for Aotearoa New Zealand. The vision for our health sector is a people- and whānau-based system that puts the voices of consumers and whānau first. This hub has information and resources to help the health sector involve these voices in the design, delivery and evaluation of health services.
Explore the consumer hub.
Engaging with consumers following an adverse event
Engaging consumers in adverse event reviews can help to improve health care. Consumers can give insights into the circumstances of an adverse event that shed greater light on what happened and lead to a deeper analysis of underlying causes.
Read more about engaging consumers in adverse event reviews here.
Principles for engaging consumers and whānau in mental health and addiction adverse event reviews
This information guides review facilitators on the principles of engaging with consumers and whānau affected by harm. It complements the resource ‘Engaging with consumers following an adverse event’.
Read the principles for engaging consumers and whānau in mental health and addiction adverse event reviews here.
Published: 20 Jun 2023
Modified: 9 Jan 2025
