Te whakarite i te tukanga
The code of expectations for health entities’ engagement with consumers and whānau details how health entities must apply the code. You can access the code here. Below are some further resources to help with implementing the code.
For further questions or support, please contact: consumers@hqsc.govt.nz.
| Expectation | Resources to assist |
| Co-designing with consumers, whānau and communities for collective development of organisational priorities, processes and evaluation and so consumers, whānau and communities are involved at all levels |
Section 2.1: Guidance and support for co-designing with consumers, whānau and communities |
| Using lived experience, including consumer experience data to inform improvements in health services with a focus on reducing health inequities, particularly for Māori, Pacific peoples and disabled people |
Our voices Adult inpatient experience survey Primary care experience survey Measuring culturally safe care through patient experience surveys |
| Addressing the reduction of health inequities through cross-sector collaboration with other agencies and in partnership with consumers, whānau and communities | |
| Ensuring that information, resources and engagement opportunities are accessible to all consumers, whānau and communities and removing any barriers that may hinder full and effective participation and engagement |
United Nations Convention on the Rights of Persons with Disabilities The Accessibility Charter |
| Resourcing consumers, whānau and communities to contribute and engage meaningfully, and having policies to reflect this | Health Quality & Safety Commission’s consumer engagement policy |
| Ensuring that, when services are commissioned, they are set up to enable consumers, whānau and communities to engage at all levels, as determined by the code |
Last updated: 9th August, 2022
