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The code of expectations for health entities’ engagement with consumers and whānau details how health entities must apply the code. You can access the code here. Below are some further resources to help with implementing the code.

For further questions or support, please contact: consumers@hqsc.govt.nz.

Expectation Resources to assist
Co-designing with consumers, whānau and communities for collective development of organisational priorities, processes and evaluation and so consumers, whānau and communities are involved at all levels

Understanding co-design

Using lived experience, including consumer experience data to inform improvements in health services with a focus on reducing health inequities, particularly for Māori, Pacific peoples and disabled people

Our voices

Consumer engagement QSM

Adult inpatient experience survey

Primary care experience survey

Atlas of healthcare variation

Measuring culturally safe care through patient experience surveys
Addressing the reduction of health inequities through cross-sector collaboration with other agencies and in partnership with consumers, whānau and communities  

Links to key health equity documents

Ensuring that information, resources and engagement opportunities are accessible to all consumers, whānau and communities and removing any barriers that may hinder full and effective participation and engagement  

United Nations Convention on the Rights of Persons with Disabilities

The Accessibility Charter
Resourcing consumers, whānau and communities to contribute and engage meaningfully, and having policies to reflect this Health Quality & Safety Commission’s consumer engagement policy
Ensuring that, when services are commissioned, they are set up to enable consumers, whānau and communities to engage at all levels, as determined by the code  
Last updated: 9th August, 2022