Resource library Whare rauemi

This resource aims to support primary care providers, alliances and primary health organisations (PHOs) to progress consumer engagement in primary care. It offers context, tools and examples for primary care providers, alliances and PHOs to consider.

Download the full report, executive summary, two resources for clinicians (‘Whakawhanaungatanga with whānau Māori who experience trauma events’ (PDF) and ‘Supporting whānau Māori who experience trauma events’ (MS Word)) or read a brief summary.

This resource is to help you plan your next health care visit. Planning and asking questions will help you understand more about your health and treatment for an illness or injury.

Hospital staff want you to leave feeling well informed and with answers to any questions you may have. This sheet will help.

Our new guide for health care professionals provides a process for you to follow with every person in every health care discussion.

The Commission hosted the inaugural consumer health forum Aotearoa over two sessions on 24 November 2021. A total of 108 people took part.

Consumer leaflet for patients about preventing infection after surgery.

Ron Paterson is a former Health and Disability Commissioner. Ron and his family had an experience of great care when Ron's father, Ian, was taken to Middlemore Hospital after a major heart attack.

Lana Bartlett describes her family's experiences communicating with health care staff during her father's stay in hospital.

You are not alone. There are more than 172,000 people living with some form of heart disease in New Zealand.