Alert
This site has not been optimised for Internet Explorer due to Microsoft no longer providing support for the browser. Please view this site using another browser such as Google Chrome or Microsoft Edge.
Te Pū rauemi KOWHEORI-19 COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.

Kia āta kōwhiri Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

Back to previous page

Primary care improvement case study: Gonville Health: Improving the patient enrolment process

16th November, 2021

As a Very Low Cost Access (VLCA) practice, Gonville Health was feeling overwhelmed by the number of new patients they were enrolling and trying to create a therapeutic relationship with.

This case study, or 'change package', shows Gonville's journey of how they went about understanding their problem and creating a process of change and evidencing improvement.

The results have been that the staff now feel more in control, and patients are better informed and say enrolling is less complicated. In addition, Gonville knows more about their patients in a way that helps them partner with them towards being more engaged in the practice, their health and self-management.


Last updated: 16th November, 2021