Displaying 1 - 10 of 24 results
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Exploring how the way we work impacts the consumer experienceThis video explores consumers' experiences of communication and decision-making, when things do not go well in health care and a clinician's perspective of what might contribute to that experience.
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Copenhagen 2020 presentation: Whakakotahi – where the quality improvement drives equity, consumer engagement and integrationThis 10-minute video is the presentation about Whakakotahi, the Commission’s primary care improvement programme, that was presented virtually for the IHI/BMJ International Forum, Copenhagen 2020.
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The importance of consumers in Whakakotahi: primary care quality improvement (HUCHS consumers)Consumers involved in Hutt Union & Community Health Services’ Whakakotahi quality improvement project talk about their experience and the Toiora exercise programme they developed.
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The importance of consumers in Whakakotahi: primary care quality improvementSome of the people involved in Whakakotahi projects talk about their experience and how consumers are key partners in quality improvement.
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Adult primary care patient experience survey timetableA timetable of survey periods for the adult primary care patient experience survey.
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Primary care improvement case study: Improving eczema management and care at Hauora HeretaungaHauora Heretaunga developed a Whakakotahi quality improvement project to improve the wellbeing of Māori children aged 0–4 years suffering physically and emotionally with eczema.
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Partners in Care co-design programme: Participant feedback reportThe report below contains a summary of feedback from participants in the Health Quality & Safety Commission’s 2020/21 co-design in primary care programme.
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Towards quality improvement at scale in the New Zealand primary care setting: Findings from consumer and health service engagementThis document, Towards quality improvement at scale in the New Zealand primary care setting, was commissioned to help us plan how to achieve quality improvement at scale in primary care.
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Presentations from the 2019 Royal New Zealand College of General Practitioners conferencePresentations from Commission representatives and sponsored attendees, at the 2019 Royal New Zealand College of General Practitioners conference.