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Register now for information sessions on the new consumer engagement QSM

Partners in Care
17 July 2020

The Health Quality & Safety Commission is running two webinars to provide information to the district health board (DHB) staff responsible for implementing the new consumer engagement quality and safety marker (QSM).

The consumer engagement QSM seeks to answer the question ‘What does successful consumer engagement look like, and (how) does it improve the quality and safety of services?’. More detailed information about the QSM can be found on the Commission website.

The reporting requirement for this QSM can be found in the Ministry of Health’s 2020/21 DHB Annual Plan and Planning Priorities Guidance. DHBs are expected to participate in the QSM for consumer engagement by:

  • setting up a governance group (or an oversight group) of staff and consumers to guide implementation of the marker
  • submitting local data via an online form using the SURE framework as a guide
  • reporting against the framework at least annually by quarter 3.

The first webinar is available to view on demand. Please click here to register to view.

The second webinar will be held on 7 October 2020 from 11am–12pm, find out more in our event listing.

Separate Zoom sessions have been set up for consumer council chairs and/or their deputies to further outline what the QSM aims to achieve.