Te whakamahere tiaki i mua i te wā taumaha

Advance care planning

Advance care planning is the process of thinking about, talking about and planning for future health care and end of life care. This page provides information about advance care planning for consumers and clinicians.
Te āhua o te kaitātaki me ngā mahi ka taea

Leadership and capability

Our quality improvement science education and training courses provide skills to address local improvement challenges, as well as building ability to draw on what is available nationally.
Te whakaratonga pai ake

Improved service delivery

The Commission engages with the sector to improve the delivery of health care services though specific quality improvement programmes.
Te rōpū tohutohu rautaki ārai mate

Infection prevention and control

The Commission’s national Infection prevention and control (IPC) programme aims to improve patient outcomes by reducing the incidence and impact of healthcare associated infections (HAIs) within the New Zealand health and disability sector.
Whakapai i ngā mahi hauora hinengaro waranga hoki

Mental health and addiction quality improvement

The mental health and addiction quality improvement programme is a national initiative working with the DHBs to ensure that people who experience mental health and addiction issues, and their whānau, receive high quality care.
Komiti arotake matenga

Mortality Review Committees

Mortality review committees are statutory committees that review particular deaths, or the deaths of particular people, in order to learn how to best prevent these deaths.
Arotakenga Mātai Whēkau ā-Motu

National Bowel Screening Programme Review

In February 2018 Health Minister Hon. Dr David Clark initiated an independent review of the National Bowel Screening Programme.
Te Hononga Whētuki ā-Motu

National Trauma Network

The Health Quality & Safety Commission is contracted by the Accident Compensation Corporation (ACC) to provide support to the Te Hononga Whētuki ā-Motu | National Trauma Network.
He hoa tiaki

Partners in Care

Our programme’s aim is to ensure consumer and whānau engagement in the planning, delivery, and monitoring of health services and therefore a higher quality and safer health system.
Punaha ahuru

System safety

The way we think about safety in the health sector has changed over recent years. We are increasingly recognising the health care system is a complex system that constantly adapts to change.

Mōhiohio kounga e pā ana ki te hauora

Health Quality Intelligence

This programme establishes baseline measures and indicators which can be used to assess the quality of the health and disability system.
Mapi Hauora Kē

Atlas of Healthcare Variation

The Atlas of Healthcare Variation displays easy-to-use maps, graphs, tables and commentaries that highlight variations by geographic area in the provision and use of specific health services and health outcomes.
Tono raraunga

Data submission

This page is for submitting data around quality & safety markers and Adverse Events.
Ngā Tohu Hauora, Kounga me te Haumaru

Health Quality & Safety Indicators

Measuring the quality of health care and communicating the results in a variety of ways and settings is a powerful way to stimulate improvement.
He Kete Rauemi

Measures Library

Health sectors rely on data to improve quality. Our Measures Library provides technical documents and summaries, management and case documents, plus links to other resources like the Atlas of Healthcare Variation.
Open4Results

Open4Results highlights harm prevented and money saved through the improvements made by health services in areas where the Commission has a focus.
He ara aupiki, he ara auheke

Patient experience

Patient experience is a vital but complex area. The Health Quality & Safety Commission conducts two national surveys to enable the collection, measurement and use of patient experience information on a regular basis.
Ngā taupānga

Subscribed apps

A list of subscribed apps to view data published by the health quality intelligence programme.
Ngā tohu kounga, tohu haumaru

Quality & Safety Markers
Papatohu kounga

Quality Dashboards

The dashboard brings together everything the Health Quality & Safety Commission knows about local health systems in one place.
Kōrero kounga

Quality Accounts

Quality accounts require health care providers to give an account for the quality of their services in a similar way to financial accounts showing how an organisation used its money.
Te kounga o te tauwhiro hauora

Window on the quality of health care

Every year the Commission publishes a document we call A window on the quality of Aotearoa New Zealand’s health care. The Window provides a snapshot of the quality of health care in the country.

Whare rauemi

Resource library
Te Pū rauemi KOWHEORI-19

COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.
Kia āta kōwhiri

Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

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Consumer voice: How can lived experience shape the future of the health care system
Published: 24th March, 2023 | Video

Members of the consumer health forum Aotearoa describe how their lived experience can inform improvements to health services.
Partners in Care Consumer hub

Consumer voice: What does equity mean to you and your community
Published: 24th March, 2023 | Video

Members of the consumer health forum Aotearoa describe what equity means to them in their own words.
Partners in Care Consumer hub

Consumer voice: Why your community should get involved in the consumer health forum Aotearoa
Published: 24th March, 2023 | Video

Members of the consumer health forum Aotearoa share why the community voice is important.
Partners in Care Consumer hub

Consumer voice: Being a part of the consumer health forum Aotearoa
Published: 24th March, 2023 | Video

Members of the consumer health forum Aotearoa describe how they feel about the forum in just two words.
Partners in Care Consumer hub

Consumer voice: Shaping the future of health care services in Aotearoa
Published: 24th March, 2023 | Video

On 10 November 2022, people gathered from across the country for a hui in Wellington. Members of the consumer health forum Aotearoa share their perspectives and experiences of health care.
Partners in Care Consumer hub

Co-design explained in 30 seconds with Susanne Cummings from Vaka Tautua
Published: 24th March, 2023 | Video

Susanne Cummings is a senior peer support worker at Vaka Tautua. She explains what co-design is in 30 seconds.
Consumer hub

Co-design case study: Susanne Cummings
Published: 24th March, 2023 | Video

Susanne Cummings is a senior peer support worker at Vaka Tautua. She explains what it was like working in a co-design project with Te Ara Pae Trust.
Consumer hub

The co-design process
Published: 10th March, 2023 | Video

Co-design is how we partner to design a higher quality and safer health system.  Watch this 1-minute animation to learn more.
Partners in Care Consumer hub

Te Ao Māori Framework (video animation)
Published: 9th March, 2023 | Video

This is a brief introduction to the Te Ao Māori Framework to support authentic co-design with Māori.
Partners in Care Consumer hub

E-learning module: Human Factors | Ngā Āhua Tangata
Published: 20th February, 2023 | Video

The e-learning module, Human Factors | Ngā Āhua Tangata in health care includes seven videos and is available free to all in health care professionals via the LearnOnline platform.
Resilient health care Restorative practice Adverse events