Te whakamahere tiaki i mua i te wā taumaha

Advance care planning

Advance care planning is the process of thinking about, talking about and planning for future health care and end of life care. This page provides information about advance care planning for consumers and clinicians.
Te āhua o te kaitātaki me ngā mahi ka taea

Leadership and capability

Our quality improvement science education and training courses provide skills to address local improvement challenges, as well as building ability to draw on what is available nationally.
Te whakaratonga pai ake

Improved service delivery

The Commission engages with the sector to improve the delivery of health care services though specific quality improvement programmes.
Taupā me te whawhai i te poke

Infection prevention and control

The Commission’s national Infection prevention and control (IPC) programme aims to improve patient outcomes by reducing the incidence and impact of healthcare associated infections (HAIs) within the New Zealand health and disability sector.
Whakapai i ngā mahi hauora hinengaro waranga hoki

Mental health and addiction quality improvement

The mental health and addiction quality improvement programme is a national initiative working with the DHBs to ensure that people who experience mental health and addiction issues, and their whānau, receive high quality care.
Komiti arotake matenga

Mortality Review Committees

Mortality review committees are statutory committees that review particular deaths, or the deaths of particular people, in order to learn how to best prevent these deaths.
Arotakenga Mātai Whēkau ā-Motu

National Bowel Screening Programme Review

In February 2018 Health Minister Hon. Dr David Clark initiated an independent review of the National Bowel Screening Programme.
Te Hononga Whētuki ā-Motu

National Trauma Network

The Health Quality & Safety Commission is contracted by the Accident Compensation Corporation (ACC) to provide support to the Te Hononga Whētuki ā-Motu | National Trauma Network.
He hoa tiaki

Partners in Care

Our programme’s aim is to ensure consumer and whānau engagement in the planning, delivery, and monitoring of health services and therefore a higher quality and safer health system.
Punaha ahuru

System safety

The way we think about safety in the health sector has changed over recent years. We are increasingly recognising the health care system is a complex system that constantly adapts to change.

Mōhiohio kounga e pā ana ki te hauora

Health Quality Intelligence

This programme establishes baseline measures and indicators which can be used to assess the quality of the health and disability system.
Mapi Hauora Kē

Atlas of Healthcare Variation

The Atlas of Healthcare Variation displays easy-to-use maps, graphs, tables and commentaries that highlight variations by geographic area in the provision and use of specific health services and health outcomes.
Tono raraunga

Data submission

This page is for submitting data around quality & safety markers and Adverse Events.
Ngā Tohu Hauora, Kounga me te Haumaru

Health Quality & Safety Indicators

Measuring the quality of health care and communicating the results in a variety of ways and settings is a powerful way to stimulate improvement.
He Kete Rauemi

Measures Library

Health sectors rely on data to improve quality. Our Measures Library provides technical documents and summaries, management and case documents, plus links to other resources like the Atlas of Healthcare Variation.
Open4Results

Open4Results highlights harm prevented and money saved through the improvements made by health services in areas where the Commission has a focus.
He ara aupiki, he ara auheke

Patient experience

Patient experience is a vital but complex area. The Health Quality & Safety Commission conducts two national surveys to enable the collection, measurement and use of patient experience information on a regular basis.
Ngā taupānga

Subscribed apps

A list of apps to view data such as prevention quality indicators and the opioids QSM development dashboard.
Ngā tohu kounga, tohu haumaru

Quality & Safety Markers

The latest quality and safety marker (QSM) results are available on the left-hand menu. Click the quarter you would like to view and use the anchors at the top of the page to navigate to the programme of interest.
Papatohu kounga

Quality Dashboards

The dashboard brings together everything the Health Quality & Safety Commission knows about local health systems in one place.
Kōrero kounga

Quality Accounts

Quality accounts require health care providers to give an account for the quality of their services in a similar way to financial accounts showing how an organisation used its money.
Te kounga o te tauwhiro hauora

Window on the quality of health care

Every year the Commission publishes a document we call A window on the quality of Aotearoa New Zealand’s health care. The Window provides a snapshot of the quality of health care in the country.

Whare rauemi

Resource library
Te Pū rauemi KOWHEORI-19

COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.
Kia āta kōwhiri

Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

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Video: How Mersey Care built a restorative just culture
Published: 14th June, 2022 | Video

In this presentation, Joe Rafferty, Chief Executive of Mersey Care NHS Foundation Trust, and Amanda Oates, Executive Director of Workforce, outline how they built a restorative just culture in Mersey Care.
Restorative practice

Trailer: Who me – biased? He ngākau haukume tōku?
Published: 1st July, 2022 | Video

This video trailer gives an overview of the Health Quality & Safety Commission's video modules on understanding bias in health care.
Aotearoa Patient Safety Day

Courtenay and Demar, their story
Published: 19th November, 2021 | Video

Courtenay Mihinui shares the story of her journey through the health system with her daughter Demar.
Patient deterioration

Tracey’s story: Living with Ehlers-Danlos syndrome
Published: 23rd June, 2022 | Video

Tracey shares her experiences of living with Ehlers-Danlos syndrome, a group of disorders that affect connective tissue, and how it has impacted her life.
Consumer hub Partners in Care

Helen McKernan discusses mother's hospital treatment
Published: 1st July, 2022 | Video

Helen McKernan talks about her mother’s death, following a hospital medication error. Helen's mother was given the wrong medication for four days because of a chart mix up and inadequate checking.
Medicines (Reducing harm)

Looking after Māori in hospital
Published: 23rd June, 2022 | Video

This video, part of a series, is of Māori whānau telling their stories about engaging with health care services.
Consumer hub Partners in Care

John's story: Managing warfarin safely
Published: 7th December, 2021 | Video

Hear John Smith tell his story of how he became seriously ill after taking warfarin and what has changed in the management of his warfarin as a result.
Medicines (Reducing harm)

Margaret's story: Understanding the side effects of medicines
Published: 1st July, 2022 | Video

In this video, Margaret Pye shares how she experienced constipation following use of morphine.
Medicines (Reducing harm)

Maternity early warning system (MEWS) virtual grand round presentation
Published: 19th November, 2021 | Video

In this video, Dr Matthew Drake (clinical lead obstetric anaesthesia) presents a virtual grand round about the New Zealand national maternity early warning system (MEWS).
Patient deterioration

Presentations from the special one-day workshop with Jeanne M. Huddleston
Published: 13th December, 2021 | Video

In partnership with the Health Roundtable, the Health Quality & Safety Commission hosted Associate Professor Jeanne M. Huddleston from the Mayo Clinic for a full-day interactive workshop.
Patient deterioration