Resource library

Watch Dr Robert Lloyd from the Institute for Healthcare Improvement (IHI), show how to use a 'family of measures' to monitor the impact of quality improvement work.

This video provided by the IHI, helps us to understand how we use the driver diagram concept as a tool to describe the system within which we undertake quality improvement activity.

Dr Michal Boyd presented a webinar on Thursday 21 May 2020, 'Caring for complex older people: tips, tricks and tales from the trenches', in association with Mobile Health.

Dr Janice Wilson talks with Dr Chris Walsh about the Commission's role in consumer engagement and the partners in care framework.

Ron Paterson is a former Health and Disability Commissioner. Ron and his family had an experience of great care when Ron's father, Ian, was taken to Middlemore Hospital after a major heart attack.

Lana Bartlett describes her family's experiences communicating with health care staff during her father's stay in hospital.

In this presentation from the Health Quality & Safety Commission's Ō tātou hiranga advance care planning hui, our speakers talk about the Commission's national patient deterioration programme and shared goals of care.

This is the story of Gary Edwards, a 60-year-old builder from Waitarere Beach, who ended up on Warfarin after a cardiac event.

Recording of Health Quality & Safety Commission webinar about equitable approaches to gout management in Aotearoa New Zealand 1 July 2020

Presentations from the Health Quality & Safety Commission's inaugural two day forum, Let's talk: our communities, our health, held on 8–9 March at Te Papa, Wellington.