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Information to help answer patient questions about the patient experience surveys
The information in these documents will help you answer questions from patients about the patient experience surveys.
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From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement
From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement.
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Adult primary care patient experience survey: videos for in-clinic waiting room
General practices taking part in the patient experience survey can now show a video in their clinic waiting room that talks about what the survey is and encourages patients to participate.
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Adult primary care patient experience survey: PHO guide to getting started
A guide for primary health organisations (PHOs) about getting started with the adult primary care patient experience survey.
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Patient experience survey questions – December 2013
The initial set of 40 questions has been cognitively tested by patients from four district health boards (DHBs) to validate them for New Zealand use, and revised down to 20 questions.
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Variation and improving services: analysing and interpreting variation
The Health Quality & Safety Commission’s Atlas of Healthcare Variation (the Atlas) is a starting point for analysing variation in a local area, and for developing service improvement activities to address variation.
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New Zealand adult primary care patient experience survey questionnaire
This document is a copy of the adult primary care patient experience survey questionnaire.