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Te Pū rauemi KOWHEORI-19 COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.

Kia āta kōwhiri Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

Te tohu hononga ā-kiritaki kounga

Consumer engagement quality and safety marker

A framework to measure what successful consumer, whānau and community engagement looks like and how it improves the quality and safety of services.

The consumer engagement quality and safety marker (consumer engagement QSM) seeks to answer the question, ‘What does successful consumer and whānau engagement look like, and (how) does it improve the quality and safety of services?’.

Please click here to view the consumer engagement QSM.

For 2023/24, the following process applies:

  1. Support a local group comprising staff and consumers to assess how your organisation rates your engagement with whānau, consumers and the community.
  2. Submit a score twice-yearly using the QSM framework as a guide. This includes uploading evidence to accompany the rating chosen.
  3. Complete your submissions by 29 September 2023 and 29 March 2024.
  4. If you have any technical queries, contact:

Consumer engagement quality and safety marker

Last updated: 22nd June, 2022