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Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.

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The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

Te tohu hononga ā-kiritaki kounga

Consumer and whānau engagement quality and safety marker

A framework to measure what successful consumer, whānau and community engagement looks like and how it improves the quality and safety of services.

The Te Tāhū Hauora Health Quality & Safety Commission consumer and whānau engagement programme (He Hoa Tiaki | Partners in Care) focuses on improving consumer, whānau and community engagement as an established pillar of health quality and safety. It supports the health sector to engage with consumers to ensure these perspectives are privileged and reflected in the planning, design, delivery and evaluation of health services. 

The consumer and whānau engagement quality and safety marker (QSM) highlights examples of how health care organisations are engaging with consumers, whānau and communities in the design, delivery and evaluation of the Aotearoa New Zealand health system. It demonstrates how organisations are giving effect to the code of expectations for health entities’ engagement with consumers and whānau.

Please click here to view the consumer and whānau engagement QSM.

The consumer and whānau engagement QSM framework is available in three formats: accessible web pages, print-ready PDF (A3, 2pp) (225KB) or MS Word format (A4, 12 pp) (40KB). The framework is designed to help providers measure their progress towards achieving the QSM.

For 2023/24 and 2024/25, the following process applies:

  1. Support a local group of staff and consumers to assess your organisation’s engagement with whānau, consumers and the community.
  2. Submit a score twice a year using the QSM framework as a guide. Upload evidence to illustrate the rating.

To submit a self-assessment for your organisation, visit the data submission page.

Complete your submissions by 29 March 2024, 30 September 2024 and 31 March 2025. If you have any technical queries, contact:

Consumer engagement quality and safety marker

Published: 26 Oct 2021 Modified: 9 Feb 2024