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Te tohu hononga ā-kiritaki kounga

Consumer engagement quality and safety marker

A framework to measure what successful consumer, whānau and community engagement looks like and how it improves the quality and safety of services.


The consumer engagement quality and safety marker (QSM) seeks to answer the question, ‘What does successful consumer and whānau engagement look like, and (how) does it improve the quality and safety of services?’.

Please click here to view the consumer engagement QSM.

For 2022/23, the following process applies:

  1. Support a local group comprising staff and consumers to assess how the region rates its engagement with whānau, consumers and the community.
  2. Submit a score twice-yearly using the QSM framework as a guide. This includes uploading evidence to accompany the rating chosen.
  3. Complete your submissions by 30 November 2022 and 31 March 2023.
  4. If you have any technical queries, contact:qsm@hqsc.govt.nz.

Consumer engagement quality and safety marker

Last updated: 22nd June 2022