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What is the consumer health forum Aotearoa?

The consumer health forum Aotearoa (working title) is made up of health consumers who would like to be actively involved in shaping the health system. The role of the forum is to facilitate conversations between health consumer individuals and organisations, and health entities.

Forum members will be kept informed of health reform updates and opportunities to provide input and feedback as the health system is reviewed and reformed.

Forum members will help set the agenda for forum hui facilitated by the Health Quality & Safety Commission. Information gathered from the hui will help inform how the consumer and whānau voice is built into the health system.

You can find more on the consumer health forum Aotearoa here.

What is the code of expectations for consumer/whānau engagement?

The code of expectations for consumer/whānau engagement outlines principles to support consumer engagement and ensure consumer/whānau voices are embedded at all levels of the health care system. The document is currently in draft until it is signed off by the Minister of Health.

The code outlines consumer/whānau engagement expectations for the health system. This is to ensure consumer perspectives are reflected in the design, deliver, and evaluation of health services.

The Pae Ora (Healthy Futures) Bill currently refers to this code as a ‘code of participation’.

You can find more on the code of expectations here.

What is ‘Partners in Care’?

Partners in Care is the consumer and whānau engagement programme at the Health Quality & Safety Commission.

Partners in Care encourages the health system and health services to put consumers first. The programme believes consumers should be actively involved in decision making about health and disability services at every level – including governance, planning, policy and priority setting.

You can find out more about Partners in Care and their work here

Why does the Commission use the term ‘consumer’?

The Health Quality & Safety Commission recognises there are many views about who a ‘health consumer’ is. While there is no universally agreed definition, we use ‘consumer’ for our projects and in our documents for consistency across our work.

We use the term ‘consumer’ to refer to anyone who has used or is currently using a health or disability service, or is likely to do so in the future. This includes individuals, community members, whānau and family, carers, patients and tangata whaiora.

‘Consumer’ resonates with some people more than others. It is important people and communities use the language they feel most comfortable with. People and communities use whichever term resonates with them.

How do you ensure the consumer voice is included in the design, planning, and delivery of the Commission’s work?

The Commission’s dedication to involving the consumer and whānau voice at all levels is shown in its four strategic priorities:

  • improving experience for consumers and whānau
  • embedding and enacting Te Tiriti o Waitangi
  • supporting mana motuhake, achieving health equity
  • strengthening systems for high-quality services.

The Commission has a dedicated consumer engagement team, named Partners in Care, a consumer advisory group to the board, and a consumer network. All commision work programmes have consumers on their advisory and reference groups.

Consumer and whānau engagement are essential in the design, planning, and delivery of any programme across the Health Quality & Safety Commission.

How does the Commission recognise the contribution of consumers?

The Health Quality & Safety Commission values the expertise consumers brings to its work.

The Commission has adopted a policy for paying consumers in line with Public Services Commission guidance. You can access the policy here.

Last updated: 21st January 2022