The Commission leads and coordinates work to support the health sector to be consumer and whānau focused and to work in partnership with whānau, consumers and communities. The He Hoa Tiaki | Partners in Care programme is central to this and provides oversight, advice and leadership for the Commission’s whānau-, consumer- and community engagement-related strategy and activities. The programme harnesses established networks and consumer and whānau knowledge and expertise about how the overall system is functioning, how consumers are experiencing the health system and how consumers are co-creating this system and influencing decisions about their health and wellbeing.
He Hoa Tiaki | Partners in Care is one of the Commission’s strategic programmes. It underpins all the Commission’s programmes and projects. During the term of the 2021–24 Statement of Intent, the Commission will focus on four overarching strategic themes:
- improving experience for consumers and whānau
- embedding and enacting Te Tiriti o Waitangi, supporting mana motuhake
- achieving health equity
- strengthening systems for high-quality services.
This reinforces the need for this programme to work across both the Commission and the sector.