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Policy for consumer and whānau engagement, fees and reimbursement
Policy for paying consumers who are involved with Health Quality & Safety Commission work.
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Aotearoa New Zealand Tall Man lettering list (October 2023)
The Aotearoa New Zealand Tall Man lettering list (updated October 2023) includes look-alike, sound-alike medicine names that have been predicted to pose the greatest risk to patient safety.
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Summary of inaugural consumer health forum Aotearoa and participant feedback
The Commission hosted the inaugural consumer health forum Aotearoa over two sessions on 24 November 2021. A total of 108 people took part.
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Consumers share why they got involved in the consumer health forum Aotearoa
A forum for consumers and whānau to have a voice at every level of the health system.
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Fourth annual update on increasing transparency in Aotearoa New Zealand health care
This is the fourth annual update as required by the Ombudsman from the Ministry of Health and the Health Quality & Safety Commission (the Commission) on the sector’s progress towards increasing transparency of health data in New Zealand by June 2021.
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Learning from harm education
The Learning from harm education programme educates participants how to review health care harm, understand work that supports healing and create quality improvement actions to reduce the risk of harm.
- Acute deterioration (Frailty care guides 2023)
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Pressure injury review template 2024
This optional template is available to assist with reviews of pressure injuries.
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Health literacy
Health literacy is the foundation for consumer and whānau engagement. Health literacy is being able to obtain, understand and use basic health information to navigate health services and make appropriate health decisions.
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Beth’s story – the dangers with invasive medical devices
Beth shares her personal story of developing a healthcare-associated infection caused by a medical device to highlight the impact these infections can have on patients and their whānau.