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Third annual update on increasing transparency in New Zealand health care
This is the third annual update as required by the Ombudsman from the Ministry of Health and the Health Quality & Safety Commission (the Commission) on the sector’s progress towards increasing transparency of health data in New Zealand by June 2021.
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Governing for quality: A quality and safety guide for district health boards
This guide will help district health boards (DHBs) put quality and safety at the centre of governance and drive improvement in their organisations.
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Quality improvement: no quality without equity?
Over the past 30 years, the health quality movement has striven to reduce unwarranted variation. In this paper we examine the New Zealand context.
- Surgical procedures
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Code of expectations for health entities' engagement with consumers and whānau [web version]
The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
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Using lived experience to improve health services
This page has information, resources and practical advice about using lived experience to improve health services, to support implementation of the code of expectations for health entities' engagement with consumers and whānau.
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Board members
Our board members are appointed under section 28 of the Crown Entities Act 2004.
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Co-designing a patient, family and whānau escalation of care process factsheet for patients, family and whānau (consumers)
The Commission has developed a new co-design resource: a factsheet for hospitals to give to consumers who are considering joining the Kōrero mai/Talk to me co-design team. This was originally published in June 2017 and was updated in October 2020.
- National patient experience survey: Results for patients treated in February 2015
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Quality and Safety Markers
Quality and Safety Markers (QSMs) show whether key safety actions are being taken in health care and how they affect patient harm. They help us track processes and outcomes to understand good practice and where improvement is needed.