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Te Pū rauemi KOWHEORI-19 COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.

Kia āta kōwhiri Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

Te Kaupapa Here hei tuku pūrongo mō ngā ‘Aituā ā-Motu’

National Adverse Events Reporting Policy

The national adverse events reporting policy sets out local organisational roles and the national role of Te Tāhū Hauora Health Quality & Safety Commission (Te Tāhū Hauora) in reporting, reviewing and learning from adverse events.

In Aotearoa New Zealand, reporting of adverse events is guided by the national adverse events policy. 

From 1 July 2023, the 2023 policy applies.  

About the 2023 policy

The aim of the 2023 policy is to improve consumer and health care worker safety by supporting organisations to heal, learn and improve following harm that occurs in health and disability services.

The policy embeds Te Tiriti o Waitangi and a te ao Māori world view and puts a focus on relationships through whānau engagement, equity, restorative practice and hohou te rongo (peace-making) restorative responses.

The 2023 policy was developed in 2022 and involved a Te Tāhū Hauora-coordinated co-design process with a national working rōpū that included sector representatives from across the country.

Resources have been co-designed with the sector to support providers as they implement the policy and are now available to view at our policy hub:

Providers have the 2023/24 year as a transition year to allow time to update internal policies and processes to reflect the revised national policy, and until 1 July 2028 to implement restorative practice principles. 

Training opportunities

Training is also available to help you put the new policy into practice. Our workshops will help you:  

  • understand the essential components of high-quality adverse event review 
  • take part in a simulated adverse event review as a member of the review team. 

You can find out more about upcoming workshops here:

If you have any queries about the 2023 policy, please email 

Related resources

Published: 20 Oct 2021 Modified: 4 Jul 2023