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Consumer and whānau engagement case studies

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These case studies are examples of how health organisations and community groups are putting the Code of expectations into practice to strengthen consumer engagement.

Code of expectations for health entities’ engagement with consumers and whānau

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Consumer and whānau engagement remains an important part of improving health services in New Zealand. Health entities should engage with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.

Links to consumer engagement centres

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Measures Library

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The Measures Library provides an overview and detailed technical specifications of health care quality and safety measures to support improvement of the sector. It is for technical and non-technical users of health care quality and safety measures.

Māori hub

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This content provides various forms of consumer, whānau and community-focused health information, knowledge and resources with a te ao Māori perspective for all users of the health system.

Pacific hub

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This content provides various forms of consumer, whānau and community-focused health information, knowledge and resources with different Pacific perspectives for all users of the health system.

Recovering from a hip fracture (booklet in English and te reo Māori)

Resource | Published: 8 Aug 2023

The Commission has helped to develop a hip fracture recovery information booklet to meet the needs of the population in New Zealand.

Falls (Reducing harm)