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• Consumer and whānau engagement case studies
  General page

  These case studies are examples of how health organisations and community groups are putting the Code of expectations into practice to strengthen consumer engagement.

• Code of expectations for health entities’ engagement with consumers and whānau
  General page

  Consumer and whānau engagement remains an important part of improving health services in New Zealand. Health entities should engage with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.

• Links to consumer engagement centres
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• Māori hub
  General page

  This content provides various forms of consumer, whānau and community-focused health information, knowledge and resources with a te ao Māori perspective for all users of the health system.

• Pacific hub
  General page

  This content provides various forms of consumer, whānau and community-focused health information, knowledge and resources with different Pacific perspectives for all users of the health system.

• Guidance for engagement with consumers and whānau
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• Sepsis
  General page

  Sepsis is a life-threatening medical emergency caused by the body's response to infection. These resources support earlier recognition, timely treatment and recovery, helping improve outcomes for patients and whānau across New Zealand.

• Past Quality & Safety Marker national results
  General page

  See results from Quality & Safety Markers from previous quarters

• Implementing the Raise the Flag sepsis package
  General page

  Guidance for organisations implementing the Raise the Flag package

• Aotearoa Patient Safety Day 2026
  General page

  Aotearoa Patient Safety Day is a commitment to consumers and healthcare workers that our health services strive to provide the best and safest care possible, every time. This year we will be marking the day on Tuesday, 17 November.