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• Introduction to human factors and maternity systems presentation
  Resource | Published: 1 Jul 2022

  This is a video recording of a presentation by Professor Paul Bowie about human factors and maternity systems.

  System safety
• Resilient health care
  General page

  Resilient health care is defined as the capacity to adapt to challenges and changes at different system levels, to maintain high-quality care.

• Let’s plan to leave hospital
  Resource | Published: 21 Mar 2022

  Hospital staff want you to leave feeling well informed and with answers to any questions you may have. This sheet will help.

  Consumer
• National Medication Chart
  General page
• Home and Community Support Services experience survey: National results 2025
  Resource | Published: 26 Jun 2026
  Patient experience
• Hand Hygiene New Zealand patient participation guidelines 2013
  Resource | Published: 1 Jul 2022

  The patient participation guidelines are designed to assist district health board (DHB) hand hygiene coordinators to develop and implement a hand hygiene patient participation programme as one component of their overall multi-modal programme

  Infection prevention and control
• Naming of Ngā Pou Arawhenua
  Resource | Published: 1 Oct 2020

  Matua Witi Ashby gifted the name Ngā Pou Arawhenua to the Māori caucus of the mortality review committees.

  Mortality Review
• Aotearoa Patient Safety Day
  General page

  Aotearoa Patient Safety Day, celebrated each November, is a commitment to consumers, whānau and healthcare workers that our health services strive to provide the best and safest care possible, every time.

• Guidance for engagement with consumers and whānau
  General page
• Topic 1 supplement: Patient story staff perspective
  Resource | Published: 15 Feb 2022

  Use this patient story as a supplement to Topic 1.

  Reducing harm