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Code of expectations for health entities’ engagement with consumers and whānau
Consumer and whānau engagement remains an important part of improving health services in New Zealand. Health entities should engage with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
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Using survey data for quality improvement
Use patient experience survey data to improve care. Access tools and guides to support quality improvement and co-designed service changes.
- Infection and antibiotic use following major surgery
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Ordering hospital and primary care patient experience survey resources
Copies of our hospital and primary care patient experience survey flyers and posters can be ordered for your practice or health care facility free of charge. Fill in the form on this page and we will send out your requested quantities.
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Serious and Sentinel Events in New Zealand Hospitals 2008–2009
In this year three in 10,000 admissions to DHBs involved a potentially preventable serious or sentinel event. Of these 39 percent were a result of a clinical mismanagement problem
- Tools to guide which medicines should be considered for deprescribing
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Accessibility and resourcing for consumer, whānau and community engagement
This page has information, resources and practical advice about accessibility and resourcing for consumer, whānau and community engagement to support implementation of the code of expectations for health entities' engagement with consumers and whānau
- Community use of antibiotics
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Maternal morbidity review toolkit: Action list template
The action list template is part of the maternal morbidity review toolkit for maternity services.
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Maternal morbidity review toolkit: Terms of reference template
The terms of reference template forms part of the maternal morbidity review toolkit for maternity services.