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Patient experience survey questions – December 2013
The initial set of 40 questions has been cognitively tested by patients from four district health boards (DHBs) to validate them for New Zealand use, and revised down to 20 questions.
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Medication Reconciliation in the Hospital: What, Why, Where, When, Who and How?
Authors from the University of Toronto take a closer look at the key questions of medicine reconciliation in this Healthcare Quarterly article
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Top tips for a successful co-design project
Between July 2017 and June 2018, we worked with Ko Awatea’s Dr Lynne Maher and the four Kōrero mai lead sites to co-design patient, family and whānau escalation of care processes.
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Using lived experience to improve health services
This page has information, resources and practical advice about using lived experience to improve health services, to support implementation of the code of expectations for health entities' engagement with consumers and whānau.
- Aotearoa Patient Safety Day 2023 video: Elevate the voice of consumers and whānau
- Guideline for Staff working in Multiple Roles in Aged Residential Care Facilities
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Surgical Safety Checklist (Australia & New Zealand)
This checklist has been adapted from the World Health Organization Surgical Safety Checklist by the Royal Australasian College of Surgeons.
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How to engage with consumers and whānau following an adverse event
Engaging consumers and whānau in reviews of harm can help to make health care safer.
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Fatality rate from major trauma continues to decline
The Trauma National Clinical Network annual report for 2023/24 shows the lowest fatality rate for major trauma since the New Zealand trauma system was established in 2012.
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Co-designing with consumers, whānau and communities
This page has information, resources and practical advice about engagement and co-design to support implementation of the code of expectations for health entities' engagement with consumers and whānau.