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Bula Sautu – A window on quality 2021: Pacific health in the year of COVID-19
The latest in our ongoing Window on Quality series focuses on health for Pacific peoples, from maternity to end of life, using a life-course approach, and includes expert perspectives on how the health system is performing for Pacific peoples.
- Walking in another’s shoes
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‘Nuggets of gold’: Insights from voices of lived experience
This report summarises the outcomes of a scoping project exploring the possibility of gathering and sharing ‘nuggets of gold’ – that is, stories from those with lived experience of suicide attempt.
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Patient, family and whānau escalation: Kōrero mai projects – what we know so far
Case study from the three test sites exploring the complexity of communication relating to escalation.
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Mary’s story – when things go wrong after discharge
Mary (not her real name) shares a close call with a healthcare-associated infection.
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Tracey’s story: Living with Ehlers-Danlos syndrome
Tracey shares her experiences of living with Ehlers-Danlos syndrome, a group of disorders that affect connective tissue, and how it has impacted her life.
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Pono consumer story: Haki Davis
Haki Davis shares his experience of seclusion in Aotearoa New Zealand as part of the Health Quality & Safety Commission's Pono consumer stories project.
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Pono consumer story: Jenny Fenwick
Jenny Fenwick shares her experience of seclusion in Aotearoa New Zealand as part of the Health Quality & Safety Commission's Pono consumer stories project.
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Code of expectations for health entities’ engagement with consumers and whānau
The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
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Courtenay and Demar, their story
Courtenay Mihinui shares the story of her journey through the health system with her daughter Demar.