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Adult hospital patient experience survey: What have we learned from 5 years’ results?
This report sets out major themes from the results of the adult hospital patient experience survey since its inception in 2014. It covers how responses have changed over that time, and the variation in responses between different groups.
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Checklists, briefings and debriefings: an evidence summary
This document provides evidence for the use of checklists, briefings and debriefings, providing an overview of research and studies undertaken in various hospitals.
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Hand Hygiene: A review of literature and programmes
This document describes the findings of a literature review conducted as part of a wider review of the Health Quality & Safety Commission’s Hand Hygiene New Zealand (HHNZ) programme.
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Consumer and whānau engagement quality and safety marker
A framework to measure what successful consumer, whānau and community engagement looks like and how it improves the quality and safety of services.
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Patient deterioration and recognition and response systems: factsheets for hospital executives and senior clinicians
These factsheets describe the patient deterioration recognition and response systems. There is a factsheet for senior clinicians and another for hospital executives.
- News and events
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Leadership and capability
Our quality improvement science education and training courses provide skills to address local improvement challenges, and build our ability to draw on what is available nationally.
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Survey information and methodology
This page contains information about our patient experience surveys, including their development, methodology and review.
- Consumer and whānau participation
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Quality and Safety Markers
Quality and Safety Markers (QSMs) show whether key safety actions are being taken in health care and how they affect patient harm. They help us track processes and outcomes to understand good practice and where improvement is needed.