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Measuring culturally safe care through the patient experience surveys
Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.
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Adult primary care patient experience survey: videos for in-clinic waiting room
General practices taking part in the patient experience survey can now show a video in their clinic waiting room that talks about what the survey is and encourages patients to participate.
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Helen McKernan discusses mother's hospital treatment
Helen McKernan talks about her mother’s death, following a hospital medication error. Helen's mother was given the wrong medication for four days because of a chart mix up and inadequate checking.
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From PES to PDSA – Workbook: Using adult hospital inpatient experience survey data for quality improvement
This workbook is designed to help you use data from the Aotearoa New Zealand adult hospital inpatient experience survey to conduct quality improvement initiatives and track the progress of these initiatives.
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Patient experience survey questions – December 2013
The initial set of 40 questions has been cognitively tested by patients from four district health boards (DHBs) to validate them for New Zealand use, and revised down to 20 questions.
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Aotearoa Patient Safety Day
Aotearoa Patient Safety Day, celebrated each November, is a commitment to consumers, whānau and healthcare workers that our health services strive to provide the best and safest care possible, every time.
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Survey results
Patient experience survey results are publicly available through interactive data explorers and national reports. Health providers participating in the survey access their own local data through a secure online portal.
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Learning from harm education
The Learning from harm education programme educates participants how to review health care harm, understand work that supports healing and create quality improvement actions to reduce the risk of harm.
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Surgical Site Infection Improvement Programme frequently asked questions
The Surgical Site Infection Improvement Programme's frequently asked questions covers general programme queries, questions about data collection, and technical queries. The page is updated on a regular basis to incorporate new questions.
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Patient experience surveys: flyer/poster for patients
These documents can be used as a flyer or poster for patients to promote the patient experience survey in hospitals, PHOs and general practices. They are available in a range of languages.