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• Participate in DEWS
  General page

  We invite aged residential care facilities to register their interest to implement the Deterioration Early Warning System (DEWS).

• Consumer profile: Josh McMillan
  News

  Josh McMillan has been a member of Ngā reo māhuri | Young voices consumer advisory group since 2023. We interviewed Josh to learn more about his journey as a consumer, becoming a leader and his commitment to improving outcomes for rangatahi.

  Consumer hub
• New Zealand home and community support services experience survey questionnaire
  Resource | Published: 10 Oct 2025

  This document is a copy of the home and community support services experience survey questionnaire.

  Health Quality Intelligence Patient experience
• Home and community support services experience survey: National results 2024
  Resource | Published: 18 Jul 2025

  This report presents national findings from the 2024 Home and community support services experience survey. The survey aim is to better understand how home and community support services are working for people and how they can be improved.

  Patient experience
• What is the code of expectations and are we achieving what’s required?
  Resource | Published: 23 May 2023

  Discover why partnering with consumers is essential for effective collaboration, as explained by Mary Schnackenberg, a disability advocate and consumer, in this insightful interview.

  Consumer hub Partners in Care
• Home and community support services experience survey: Methodology and procedures
  Resource | Published: 17 Jul 2025

  This document sets out the methodology and procedures for the home and community support services experience survey.

  Patient experience
• Hauora Māori approach to developing care plans
  General page
• One is too many: Viewing infection data from the patient's perspective
  Resource | Published: 19 Nov 2021

  This video from IHI tells the story of Rosie Bartel, who contracted a surgical site infection which had a serious impact on her health and her future.

  Infection prevention and control
• Opioids
  General page

  The opioids domain of the Atlas of Healthcare Variation gives an overview on the dispensing of opioids by demographics and health district to identify areas of wide variation.

• New Zealand home and community support services experience survey data dictionary
  Resource | Published: 16 Dec 2024

  This data dictionary is for the home and community support experience survey.