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• Supporting the Māori workforce of tomorrow
  News

  Our internship programme builds data talent through public‑sector experience in ethical data work. This summer's interns have focused on improving Māori visibility in health quality measures and deepening understanding of SUDI risks.

• Communications toolkit for the home and community support services experience survey
  Resource | Published: 23 Jul 2026

  This toolkit is a guide on promoting the 2025 home and community support services experience survey to raise awareness and encourage people to take part.

  Patient experience
• Home and community support services experience survey: Privacy impact assessment report
  Resource | Published: 20 Sep 2024

  This report addresses the impact that the survey may have on individual privacy, and outlines steps taken to assess and minimise potential areas of risk along with compliance with the information privacy principles.

  Patient experience
• One is too many: Viewing infection data from the patient's perspective
  Resource | Published: 19 Nov 2021

  This video from IHI tells the story of Rosie Bartel, who contracted a surgical site infection which had a serious impact on her health and her future.

  Infection prevention and control
• New Zealand home and community support services experience survey questionnaire
  Resource | Published: 10 Oct 2025

  This document is a copy of the home and community support services experience survey questionnaire.

  Patient experience
• Home and community support services experience survey: National results 2024
  Resource | Published: 18 Jul 2025

  This report presents national findings from the 2024 Home and community support services experience survey. The survey aim is to better understand how home and community support services are working for people and how they can be improved.

  Patient experience
• Hand hygiene patient stories
  Resource | Published: 1 Jul 2022

  Hand Hygiene New Zealand promotional resource: Patient stories.

  Infection prevention and control Hand hygiene
• Pacific models for engagement
  Resource | Published: 15 Sep 2023

  The resources represent ‘bread and butter’ models that can enhance your understanding and practice. They are intended to be used with a wayfarer to guide you through their application.

  Consumer
• Home and community support services experience survey: Methodology and procedures
  Resource | Published: 17 Jul 2025

  This document sets out the methodology and procedures for the home and community support services experience survey.

  Patient experience
• Patient, family and whānau escalation: Kōrero mai projects – what we know so far
  Resource | Published: 19 Nov 2021

  Case study from the three test sites exploring the complexity of communication relating to escalation.
  
  

  Patient deterioration