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Learning from health care harm: System safety report
This system safety report combines harm data and insights from multiple agencies to identify recurring themes, system learning opportunities and priorities for reducing avoidable harm across New Zealand's health system.
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Raising the bar on the national patient experience survey: phase one
Raising the Bar on the National Patient Experience Survey responds to the adult national inpatient experience survey results by investigating the lower scoring areas of the survey and recommending interventions to improve these results.
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Our consumer advisory group
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Adverse events exception reporting 2020/21: Thematic analysis involving always report and review events
This thematic analysis reviewed all wrong consumer and wrong site always review and report events, reported to Te Tāhū Hauora Health Quality & Safety Commission by district health boards between 1 July 2017 and 30 June 2021.
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Policy for consumer and whānau engagement, fees and reimbursement
Policy for paying consumers who are involved with Health Quality & Safety Commission work.
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Code of expectations for health entities' engagement with consumers and whānau
The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
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Summary of Perinatal and Maternal Mortality Review Committee (PMMRC) reports
Mortality data reports for the Perinatal and Maternal Mortality Review Committee.
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Learning and education modules on understanding bias in health care
Three learning and education modules about understanding bias in health care, developed for Wiki Haumaru Tūroro | Patient Safety Week 2019.
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All seclusion events: Always report and review
These resources help districts to understand reporting all seclusion events as part of always review and report