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Participate in DEWS
We invite aged residential care facilities to register their interest to implement the Deterioration Early Warning System (DEWS).
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Using survey data for quality improvement
Use patient experience survey data to improve care. Access tools and guides to support quality improvement and co-designed service changes.
- Walking in another’s shoes
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Highlights in 2024/25
Some of the work highlighted in our Annual report
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Looking after Māori in hospital
This video, part of a series, is of Māori whānau telling their stories about engaging with health care services.
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Surgical checklist video: sign in
This video outlines step one of the World Health Organization's surgical safety checklist – sign in.
- Mental health in primary care
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Partners in Care
Our programme’s aim is to ensure consumer and whānau engagement in the planning, delivery and monitoring of health services and therefore a higher quality and safer health system.
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The Global Trigger Tool: A review of the evidence
This report reviews the literature associated with the development and use of trigger tools to determine rates of harm in health care settings, with particular attention on the Institute of Healthcare Improvement's Global Trigger Tool.
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Progress in public reporting in New Zealand since the Ombudsman's ruling, and an invitation
Shuker C, Bohm G, Hamblin R, Simpson A, St George D, Stolarek I, Wilson J, Merry AF
New Zealand Medical Journal