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Policy for consumer and whānau engagement, fees and reimbursement
Policy for paying consumers who are involved with Health Quality & Safety Commission work.
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Zero seclusion measurement: A family of measures
This document describes the 'family of measures' used in the Commission's mental health and addiction quality improvement programme.
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Getting the story right: reflecting on an indigenous rubric to guide the interpretation of mortality data
Cram F, Cannell H, Gulliver P
Journal of Interpersonal Violence -
Privacy statement for the patient-reported measures survey programme
We protect the privacy of patients, clients and whānau whose information is collected through our experience surveys. Our contracted survey provider, Ipsos Public Affairs Ltd (Ipsos NZ), shares this commitment.
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Quality improvement toolkit for use in age related residential care
This toolkit is designed to help health care staff undertake quality improvement, specifically those working in aged residential care (ARC).
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The health care experience of disabled people during COVID-19: Summary of findings from the COVID-19 patient experience survey
The Health Quality & Safety Commission runs two national surveys every three months to gather information about how people experience health care in Aotearoa New Zealand hospitals and in primary care (going to the doctor or pharmacy).
- About He Hoa Tiaki | Partners in Care
- Event of harm review tool 2025
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A window on the quality of Aotearoa New Zealand's health care 2019 – a view on Māori health equity
In our ongoing Window series, this report focuses on Māori health equity, but also draws on thinking and ideas from both the broader fields of health equity and Māori health advancement throughout.
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Our voices
A collection of consumer and whānau stories, in their own words.