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Patient experience survey questions – December 2013
The initial set of 40 questions has been cognitively tested by patients from four district health boards (DHBs) to validate them for New Zealand use, and revised down to 20 questions.
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Creating a driver diagram
This video provided by the IHI, helps us to understand how we use the driver diagram concept as a tool to describe the system within which we undertake quality improvement activity.
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Measuring culturally safe care through the patient experience surveys
Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.
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Learning from harm education
The Learning from harm education programme educates participants how to review health care harm, understand work that supports healing and create quality improvement actions to reduce the risk of harm.
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Hand Hygiene New Zealand auditing manual (2019 edition)
A practical guide to auditing hand hygiene compliance in New Zealand hospitals.
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Pressure injury review template 2024
This optional template is available to assist with reviews of pressure injuries.
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Healing, learning and improving from harm
To improve consumer and health care worker safety by supporting health and disability service providers to report, heal, learn and improve after the harm has occurred.
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Measurement and governance for sepsis
Guidance to support ongoing monitoring, quality improvement and governance of sepsis care
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Pre-hospital community sepsis pathways
These tools are designed to support health professionals working in community and pre-hospital settings to recognise sepsis early and initiate timely management
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Health literacy
Health literacy is the foundation for consumer and whānau engagement. Health literacy is being able to obtain, understand and use basic health information to navigate health services and make appropriate health decisions.