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Dave’s story
Dave Churchman and his wife Diane share their story of life for Dave after his diagnosis of cancer.
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Alwena & Jim's story: Improving communication around cancer diagnosis
Alwena was diagnosed with stage 4 peritoneal cancer. In this video, her husband Jim (a health care professional) shares the story of Alwena's diagnosis and their whānau's experience within the health system.
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Adult primary care patient experience survey: PHO guide to getting started
A guide for primary health organisations (PHOs) about getting started with the adult primary care patient experience survey.
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Maternal mental health birth plan template
This document is a template of a maternal mental health birth plan. It was developed by the Maternal Mortality Review Working Group, a sub-group of the Perinatal and Maternal Mortality Review Committee.
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Video: Ron Paterson shares personal experience of great hospital care
Ron Paterson is a former Health and Disability Commissioner. Ron and his family had an experience of great care when Ron's father, Ian, was taken to Middlemore Hospital after a major heart attack.
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Video: Communicating with Māori in a health setting
Lana Bartlett describes her family's experiences communicating with health care staff during her father's stay in hospital.
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Paediatric vital sign chart (PVSC) quick reference guide
This guide gives quick ‘how to’ answers to commonly asked questions about completing the paediatric vital sign charts.
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New Zealand patient experience survey programme refresh 2019/20
This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.
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Partnership in care: consumer, whānau and community engagement in primary and community health care.
A resource to help primary and community health care providers strengthen consumer, whānau and community engagement in primary care.
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Learning from adverse events report 2017–18
This is the annual learning from adverse events report for 2017–18, published by the Health Quality & Safety Commission. The report covers adverse events reported by New Zealand's 20 district health boards (DHBs) and other providers.