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Raising the bar on the national patient experience survey: phase one
Raising the Bar on the National Patient Experience Survey responds to the adult national inpatient experience survey results by investigating the lower scoring areas of the survey and recommending interventions to improve these results.
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Information to help answer patient questions about the patient experience surveys
The information in these documents will help you answer questions from patients about the patient experience surveys.
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OIA Responses
Proactively released responses to Official Information Act requests.
- National patient experience survey: Results for patients treated in February 2017
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Disability rights guides
These guides from the Office of the Ombudsman, aim to promote and protect the rights of persons with disabilities. They also provide useful information to the broader community about how to ensure persons with disabilities are actively engaged in...
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ALERT: Prescribing by weight in children
This alert was developed in response to a request by the Health and Disability Commissioner following a case where the dose of medicine for a baby was calculated using a weight recorded as being kilograms when it was actually pounds and ounces.
- National Medication Chart
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Penina's story — lead maternity care midwife
Penina has been a lead maternity care midwife for over 20 years. She says when a Pacific person comes to her, they expect she will understand how to best care for them without them having to spell it out.
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Video: Surgical safety checklist (full length, 10min 58sec)
A video from the Commission outlining the use of the World Health Organization's surgical safety checklist.
- Preventing falls in hospitals (full length, 13mins 30sec)