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Te Pū rauemi KOWHEORI-19 COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.

Kia āta kōwhiri Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

Kōrero mai – patient, family and whānau escalation

Patients, families and whānau often recognise subtle signs of patient deterioration even when vital signs are normal. Failures to adequately respond to concerns raised by patients, families and whānau are commonly highlighted in adverse event reports from the Health and Disability Commissioner associated with clinical deterioration.

Processes to support patient, family and whānau escalation of concerns are a critical component of successful recognition and response systems. Read the case for change.

Cohort progress

Teams from the first two Kōrero mai cohorts have introduced Kōrero mai into their hospitals. We are working closely with cohorts three and four, who are currently working on their co-design processes.

We have developed a guide to co-designing Kōrero mai. This will help teams who haven’t had the opportunity to be involved in Kōrero mai to develop their own processes.

Case studies from our Kōrero mai cohorts

We worked with Ko Awatea’s Dr Lynne Maher and our Kōrero mai sites to co-design patient, family and whānau escalation of care processes.

Several sites have developed case studies about their co-design approach and what worked for their consumers and hospitals. Read the case studies here.

Related Resources

Related Pages

Published: 21 Oct 2021 Modified: 16 Jan 2024