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• Reducing harm from falls: Recent literature of interest (February 2019–2020)
  General page | Published: 15 Nov 2021

  This document provides recent literature of interest from the Reducing harm from falls: recommended evidence-based resources 2020.

  Falls (Reducing harm)
• Consumer profile: Josh McMillan
  News

  Josh McMillan has been a member of Ngā reo māhuri | Young voices consumer advisory group since 2023. We interviewed Josh to learn more about his journey as a consumer, becoming a leader and his commitment to improving outcomes for rangatahi.

  Consumer
• Ethics guide
  General page
• Harm (adverse) event submission portal
  General page

  Use this portal to report and manage harm (adverse) events, as part of the Healing, Learning and Improving from Harm policy. You can complete Part A and Part B sections, edit and review, and download your data.

• Penina's story — lead maternity care midwife
  Resource | Published: 28 Nov 2022

  Penina has been a lead maternity care midwife for over 20 years. She says when a Pacific person comes to her, they expect she will understand how to best care for them without them having to spell it out.

  Consumer Aotearoa Patient Safety Day
• From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement
  Resource | Published: 14 Oct 2025

  From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement.

  Patient experience
• Using lived experience to improve health services
  General page

  This page has information, resources and practical advice about using lived experience to improve health services, to support implementation of the code of expectations for health entities' engagement with consumers and whānau.

• Maternal mental health birth plan template
  Resource | Published: 1 Jul 2022

  This document is a template of a maternal mental health birth plan. It was developed by the Maternal Mortality Review Working Group, a sub-group of the Perinatal and Maternal Mortality Review Committee.

  Mortality Review
• New Zealand home and community support services experience survey data dictionary
  Resource | Published: 16 Dec 2024

  This data dictionary is for the home and community support experience survey.

  Patient experience
• Resources for Aotearoa Patient Safety Day 2021
  Resource | Published: 15 Nov 2021

  View our five videos about giving and receiving culturally responsive care or download our poster.

  Aotearoa Patient Safety Day